Our packing team ensures accuracy and completeness of all orders that ship from our warehouse. If you are unfortunate enough to discover a mistake or a damaged item in your order, please inform us right away by sending an email to hello[at]yardstickcoffee.com, so we can solve this for you as soon as possible.
All of our products are covered under individual manufacturer warranties.
If a product you’ve purchased from us stops working due to a manufacturer defect, please let us know by getting in touch to hello[at]yardstickcoffee.com, and we will work with you to determine your warranty coverage.
Warranties do not apply to any coffee products, glass or ceramic items or parts, or defect arising from a buyer or user’s misuse of the product, negligence, lack of descaling, or failure to follow product instructions.
Exchanges & Returns
Our exchange and return policy will apply on a case by case basis. Items that are to be exchanged or returned, will require a proof of purchase within 5 days of purchase, the complete packaging that the item came with, and a valid reason. Please write to hello[at]yardstickcoffee.com.
Coffee products and other consumables are not valid for returns and exchanges.