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*FAQ

About Yardstick
  • When do you roast your beans? 
    • Our coffee roaster ships coffee to our cafe and online store weekly in order to get you the freshest beans
Cafes
  • What are your cafe operating hours and location?
    • For the full list of cafes please see here. You can see full details of their menus, opening hours and how to book at the dedicated pages on the website
Catering 
e-Store
  • Where do you ship? How long will it take?  
    • We ship nationwide
    • Coffee, milk & gear
      • Same-day shipping (NCR) - For orders made before 4pm.
      • Local Delivery (NCR+) - Takes 2 - 5 business days
      • Provincial Delivery - Takes 4 - 14+ business days
    • Machine orders: 
      • NCR - takes 1 -2 days for processing and dispatch
      • Outside NCR - may take 2 - 3 weeks
      • Free Shipping is available for Metro Manila, Bulacan, Rizal, Laguna, & Cavite Orders over P1000. Max 5kg Orders.
    • Our packing team ensures the accuracy and completeness of all orders that ship from our warehouse. If you are unfortunate enough to discover a mistake or a damaged item in your order, please inform us right away by sending an email to hello@yardstickcoffee.com, so we can solve this for you as soon as possible. 
  • Pick-up delivery
    • At Yardstick, we are committed to providing you with the freshest and highest quality coffee beans. In order to ensure that you receive our products at their peak freshness, we have implemented the following pick-up delivery policy:
    • Timelines:
      • Local pick-up delivery: we kindly request that you collect your order within 5 to 7 days at the Legazpi Cafe.
      • Same day delivery: cut off is at 4PM daily. Orders after cut-off will be prepared on the next working day.
    • Perishable Nature: Our coffee beans are perishable items, and their quality and flavor are best preserved when consumed within a certain timeframe. It is essential that you understand the urgency of picking up your order promptly to enjoy the optimal coffee experience.
    • Nullification of Orders: If the ordered products are not collected within 7 days (for Local Pickup) from the date of purchase, your order will be considered abandoned, and payment will be forfeited.
    • Reminder Notifications: To assist you in keeping track of your order, we will send reminder messages as the pick-up delivery deadline approaches. These reminders will help ensure that you are aware of the pending collection and can make necessary arrangements.
    • Customer Responsibility: We kindly request that you plan accordingly and prioritize the pick-up of your orders. Please understand that we cannot be held responsible for any loss of flavor or quality resulting from delayed pick-up.
    • We appreciate your understanding and cooperation in adhering to our pick-up delivery policy. By promptly collecting your order, you will experience our coffee beans at their freshest, allowing you to savor the true essence of each cup.
  • Product Warranty
    • All of our products are covered under individual manufacturer warranties.
    • If a product you’ve purchased from us stops working due to a manufacturer defect, please let us know by getting in touch with hello@yardstickcoffee.com, and we will work with you to determine your warranty coverage.
    • Warranties do not apply to any coffee products, glass or ceramic items or parts, or defects arising from a buyer or user’s misuse of the product, negligence, lack of descaling, or failure to follow product instructions.
  • What is your return & exchange policy? 
    • Our exchange and return policy will apply on a case-by-case basis. Items that are to be exchanged or returned will require proof of purchase within 5 days of purchase, the complete packaging that the item came with, and a valid reason. Please write to hello@yardstickcoffee.com.
    • Coffee products and other consumables are not valid for returns and exchanges. 
  • Can I have my coffee pre-ground?
    • Yes just select the grind size you want when you're ordering your beans (ex. Whole beans, Home Espresso - Fine, Aeropress - Medium Course)
  • Why is my bag of coffee opened with a sticker seal?
    • Don't worry! The coffee is still fresh but it's just ground to your order. Our roasters seals our beans before passing it on to our online store team. Right before dispatching, our online store team then grinds the beans based on your selection.
  • Where is my order confirmation? 
    • The order confirmation is sent to the email address used to create the order when your payment goes through. Please check your inbox and spam folder for an email from shop@yardstickcoffee.com
  • What do I do if I receive an incorrect, incomplete, or damaged order? 
    • Please reach out to us Facebook/Instagram-@yardstickcoffee or via email-hello@yardstickcoffee.com. Let us know your order number and what your concern is and a team member will reach out to assist you.
Subscription 
  • How do subscriptions work? 
    • Subscriptions ensure you never run out and don't have to worry about remembering to order. With a subscription, monthly payments and deliveries are automatic so it's super easy.
  • How do I pause my subscription? 
    • Click the “Skip” button at the bottom of your subscription order email 
  • How do I cancel my subscription? 
    • Click the “Cancel” button in your subscription emails. Once you’ve successfully canceled your subscription, we’ll still send any deliveries that you’ve already paid. When canceling your YCC membership, return your card to the cafe and receive a cup of the brew of the day
  • How can I pay?
    • For credit/debit card payments, your account will automatically get charged each month and you won't have to do anything. Bank transfer will be processed once you proceed with the payment flow each month. You will get an email 3 days before you will be charged for card payments to notify you of the billing summary while you will get an email reminder to proceed with payment for bank transfers.
  • Can I trust you with my card details?
    • Your payment details are encrypted and stored by top payment technology providers. We do not have access to any of your payment details. The only information we have is the payment method you've selected.
  • When will I receive my order? 
    • Monthly subscribers of Coffee or Milk Subscriptions should expect their order to be dispatched on the next business day with a 3-5 business day shipping time for NCR+ orders
YCC
  • I want to subscribe to coffee beans. Do I get that with a YCC membership?
    • Coffee and Milk Subscribers come with YCC memberships built-in. As YCC members, Coffee and Milk subscribers also get first dibs and a discount on our coffees. If you brew espresso at home, you may subscribe to our Golden Ticket or Blender Bender subscription plans. 
  • I want to unsubscribe from my YCC membership. What should I do?
    • You can cancel your subscription by clicking the “Cancel” button in your subscription emails. Once you’ve successfully canceled your subscription, we’ll still send any deliveries that you’ve already paid. When canceling your YCC membership, return your card to the cafe and receive a free coffee on us as a good-bye gift. 
Cafe Supply
  • I am looking for a machine for my cafe. Can you help? 
    • Kindly provide the following information to sales@yardstickcoffee.come and our sales team we’ll be in touch:
      • Full Name
      • Contact Number
      • Email Address
      • City/Location
  • Do you sell espresso machines? 
    • We carry La Marzocco and Rocket Espresso Machines here in the Philippines. 
    • We have a few home espresso machines and grinders available here
    • To get the full catalog (which includes commercial machines) Kindly provide the following information in email to sales@yardstickcoffee.com and we’ll be in touch:
      • Full Name
      • Contact Number
      • Email Address
      • City/Location